4Cs

Customers

What makes us stand out from our competitors is our great value pricing and products and the way we are built for the way customers buy insurance. Key to our success is providing a refreshingly straightforward service. We do this by:

  • Listening and responding to our customers every week and asking them to tell us about their experience of our service and products
  • Monitoring and predicting customer behaviour and market trends so we adapt our pricing and product strategy accordingly
  • Providing a quality service to all our customers by working in an open and accountable way.