Colleagues are always the first step in the 4Cs. We believe that engaged colleagues lead to happy customers and we actively promote a culture where our colleagues contribute and thrive.
Listening to Colleagues and taking action
As we grow, it’s important that colleagues tell us how they feel about life at Hastings. We run a yearly engagement survey and take the colleague feedback to co-create Companywide and local action plans that feed through to our 4Cs objectives. This is just one way that our colleagues tell us what’s on their minds. We regularly ask for colleagues to share their thoughts, ideas and frustrations which they do through the weekly newsletter, monthly Colleague Forums, annual Colleague Roadshows and even in the queue for coffee. Regular conversations allow us to listen and respond in the best possible way.
Rewarding Colleagues and saying thank you
We regularly recognise and reward the hard work and dedication our colleagues deliver providing the high quality service experience our customers have come to expect. We use the 4Cs to measure performance and success as individuals and as a Group, so we have a clear, consistent and balanced approach to delivering our objectives by using the right behaviours.
We also use the 4Cs to recognise and thank colleagues for going the extra mile on a monthly and yearly basis. Our 4Cs Awards programme offers colleagues the change to nominate their team members for their great achievements and the positive impressions they make on all our colleagues, company, customers and local communities. In 2016 we had over 1,700 nominations and the winners of the seven categories received their coveted awards at the annual 4Cs Awards VIP event.